London Poker School

Poker School – Tips and News

The Importance of Customer Support at an Online Casino

When checking out an online casino for the first time, many players tend to look at the more obvious features of the site – the bonuses and promotions on offer, the games variety, the software provider and the licensing accreditation.  We’re not saying that these aren’t important features to check out, but one thing that some players may overlook is the customer support offered by the online casino. That is extremely important if you play videopoker online games online.

Good customer support is not a given.  Many online casinos spend plenty of money on promos and marketing hype, but forget to distribute funds to their support team.  As such, they may be attracting players, but when it comes down to the nitty gritty of daily playing, when players suddenly require assistance with game rules, bonus requirements and cash withdrawals, the support is insufficient.

Choose online casino sites for their customer support as well. There are ways to do a spot check as to how efficient the support team really is.  First of all, make sure that there are several ways to reach support.  A lone email address and nothing else doesn’t look very promising.  When you find the contact information of a particular site, send them a request with a random query.  “Can you explain the difference between game X and Y?” or “What are the wager through requirements for bonus Z?”  See how long it takes the customer support team to reply, and check their response. Did it answer the question properly? Was the reply professional and friendly?”

All this is extremely important, because you want to know that when you REALLY need them, you’ll get the response you want in a reasonable amount of time, by team members who know what they’re talking about and who are clearly willing to help you out with any query – big or small.